Shipping & Returns

Shipping And Handling
We constantly strive to update and improve our delivery services to offer you the most competitive rates and secure delivery. The content weight of your order and your delivery destination address will determine which delivery services are available to you and their costs. In some cases you will be offered more than one delivery option for your order. Please note that we do not deliver to PO BOX addresses.

Standard Delivery from $12.00 – Ideal for home delivery of small package single item orders to minimize carriage costs. 2-3 days transit time should be allowed following the day of despatch. This option will not guarantee delivery on a specific date. Please allow at least 7 working days before you contact our Customer Service team for tracking purposes.

Order with weight over 10kg = $20.00. If your order is over 20kg we will use a courier to despatch your order. This is tracked and insured and will require a signature on delivery, and is delivered to you within 2 working days following the collection from our warehouse. Please allow 7 days should you need to contact our Customer Service Team for tracking information.

Returns

In order to process an exchange or repair a product purchased from Triforce Sports, you should have clear proof of purchase - typically a receipt. If you do not have clear proof of purchase, Triforce Sports is not obligated to offer you an exchange, refund or repair. However, under certain circumstances Triforce Sports may elect to repair or exchange the product. For loss prevention purposes we may need to record your personal details.
Products that are found deliberately damaged by a customer or altered in any way will void warranty and products will be returned to the customer at the customer's expense.

Once proof of purchase has been established, if the product fault can safely and clearly be determined in-store, we will offer you either an exchange, repair or Gift Voucher.

Where the product fault is difficult to asses we will need to consult with the manufacturer or repair agent to determine the fault and resolution.

Our sales staff are happy to liaise with the manufacturer or repair agent on your behalf to resolve the issue but it may take up to six weeks or more to complete the process.